Refund and Return Policy – Creative Thinkers Magazine

Refund Policy – Creative Thinkers Magazine

REFUND AND RETURN POLICY

1. OVERVIEW OF DIGITAL GOODS Unlike physical commerce, Creative Thinkers Magazine (Operated by ITEC) deals exclusively in digital intellectual property and AI software access. Therefore, the traditional concept of “returning a product” does not apply. All sales are considered final upon the granting of access.

2. REFUND ELIGIBILITY CRITERIA We adhere to a strict refund policy to prevent abuse of our digital content. Refunds are ONLY granted under the following conditions:

Critical Technical Failure: The User was charged, but the system failed to grant access to the purchased tier/product.
Billing Error: The User was charged multiple times for a single billing cycle due to a gateway error.

Note: We do not offer refunds for “change of mind,” “unused subscription time,” or “incompatibility with personal devices.”

3. REFUND PROCESSING METHOD Please note that the refund will be given to the payment-initiated media itself (original payment method used at the time of purchase).

For PayHere Transactions: Approved refunds are processed through the PayHere Merchant Portal and will be reversed to the original Visa/Mastercard used. It typically takes 5 to 10 business days for the funds to reflect in the Cardholder’s statement.
For Onepay Transactions: Refunds will be processed subject to Onepay’s settlement policies and reversed to the original payment method where applicable.

4. CANCELLATION POLICY Users may cancel their recurring subscription at any time. To avoid being charged for the next cycle, cancellation must be performed at least 24 hours before the renewal date.

5. CONTACT US If you have any questions about our Returns and Refunds Policy, please contact us:

Email: admin@creativethinkersmagazine.com
WhatsApp: +94 72 074 4315